Complaints & Grievances

Before filing a formal grievance, individuals are encouraged to first attempt to resolve the concern informally by contacting the appropriate staff member, campus administrator, department supervisor, or district administrator.

If the matter is not resolved informally, a Level One complaint or grievance may be filed using the appropriate form below:

Employee Complaints/Grievances

For complaints filed by district employees.

Policy Code DGBA – Personnel-Management Relations: Employee Complaints/Grievances – Tuloso-Midway ISD Board Policy Manual - Policy Online

· Level One Employee Grievance Form

Student or Parent Complaints/Grievances

For complaints filed by students, parents, or guardians.

Policy Code FNG – Student Rights and Responsibilities: Student and Parent Complaints/Grievances – Tuloso-Midway ISD Board Policy Manual - Policy Online)

· Level One Student/Parent Complaint Form

Public Complaints

For complaints filed by members of the public or community.

·Policy Code GF – Public Complaints – Tuloso-Midway ISD Board Policy Manual - Policy Online)

· Level One Public Complaint Form

Completed forms may be submitted electronically using the form links provided on this page or submitted to the appropriate campus or department administrator.

If the individual is not satisfied with the Level One response, a Level Two appeal may be filed in accordance with the timelines and procedures outlined in the applicable Board policy.

· Level Two Employee Appeal Form

· Level Two Student/Parent Appeal Form

· Level Two Public Appeal Form

If the individual is not satisfied with the Level Two response, a Level Three appeal may be filed with the Board of Trustees in accordance with the applicable Board policy.

· Level Three Employee Appeal / Board Hearing Request Form

· Level Three Student/Parent Appeal / Board Hearing Request Form

· Level Three Public Appeal / Board Hearing Request Form

Complaints, grievances, appeals, and requests for a hearing may be submitted electronically using the links provided on this page.

For questions regarding the complaint or grievance process, please contact:

Chrissy Castillo

Senior Administrative Assistant to the Superintendent

Contact via email

Please refer to the applicable Board policy for specific timelines, filing requirements, and appeal procedures.